chapter 7 – in good hands
So last Saturday I read the initial story in the TP on Allstate, and how they are treating their policy holders like kryptonite. Thursday described the followup story. Well as soon as I saw the story last Saturday, I immediately grabbed all my proper documents, made copies, filled out the Louisiana Department of Insurance complaint form, and high tailed it to the post office to get the damn envelope postmarked with delivery confirmation on 1/12/08. I did this for fear of PBJ issuing an executive decree kissing the insurance industry’s ass as soon as he was inaugurated on Monday 1/14/08, and my complaint subsequently circling the drain because of his command. I can be squirrelly like that, overcompensating, but one never knows what’s behind door #3 in the gret stet…
So all week long, I’ve been calling the insurance commission’s consumer affairs department. Well today was the third-times-a-charm and I got this woman on the other end who was squealing with glee about going after the good hands. She was positively giddy as she reported in detail how she entered my case into the system, reported who my case manager was and then, wait, wait, wait, hang on something came through…………well looky here seems like the case manager filed a MISCONDUCT COMPLAINT AGAINST ALLSTATE for dropping my homeowner’s ass out into the cold and gave them a deadline of 14 DAYS to reply. I was tickled pink to hear her delight and I was gushing over the phone and laughing with her, in awe of their long arm that could, maybe, possibly reinstate my wind and hail, and oh by the way omit that 2% hurricane deductible while you’re at it and, and, and…well you get the picture.
Even if I get no redress from this incident, and my policy doesn’t get back whole again, its the fact that I filed a complaint through the proper channels and got someone who actually seemed to care and take up the fight against corporate America and their cheating ass, lying ass, evil ass ways. May the good hands, all of them, burn in hell